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ISE support plansTo get the best out of your Eiffel system you can choose from a variety of support plans, each tailored to specific user needs:
For more information on, or to purchse a support plan, please contact sales@eiffel.com. Free supportWe offer comprehensive online resources with a range of no-charge support options:
In addition the Eiffel user discussion group gives you the opportunity to exchange information with fellow developers. Simply put your email address in the body of the message. The online resources are available 24 hours a day, 7 days a week to help you find the answers you need. Web site: http://eiffel.com 30 days of support (included with product purchase)All registered users of ISE Eiffel products are entitled to free installation and startup support via our Web-based support system at no additional cost for 30 days from the date of purchase. The 30 days of support included with your purchase are available Monday through Friday from 9:00am to 12:00pm and from 2:00pm to 6:00pm Pacific Standard Time. Web-based support system: http://support.eiffel.com Please include your name, company, phone, fax, serial and version numbers with each technical support request. Per-Incident support planThis pay-as-you-go plan allows you to purchase a support solution as needed. Per-incident support is available by telephone only. An incident is defined as a single issue or problem that cannot reasonably be broken down into subordinate parts. A credit card number (Visa, Mastercard, American Express) is required at the time of the call for customers in all countries. Price: $60.00/incident.
Per-incident support is available Monday through Friday from 9:00am to 12:00pm and from 2:00pm to 6:00pm Pacific Standard Time. Tel: +1-805-685-1006 Basic support planThis annual plan provides unlimited support for questions submitted via our Web-based support system. Support is provided through non-dedicated channels, meaning that a support engineer who is available at the time of your request will assist you. Telephone support is not included in this plan, making it particularly suitable for international customers who prefer to access support information electronically. Web-based support system: http://support.eiffel.com
Priority support planThis annual plan provides unlimited support via e-mail, phone and fax. Phone support is available Monday through Friday, from 9:00am to 12:00pm and from 2:00pm to 6:pm Pacific Standard Time. Support is provided through non-dedicated channels, meaning that a support engineer who is available at the time of your request will assist you. Web-based support system: http://support.eiffel.com
Premium support agreementsFor custom support needs, Interactive Software offers Premium Support Agreements. These agreements and their costs vary according to the needs of each corporate customer. All Premium Support Agreements include the benefit of a special telephone number and email address of a dedicated Senior Developer Support Engineer who will be familiar with the particular issues that your company or group faces and will give first priority to all support requests under this agreement. This agreement also includes such advantages as guaranteed fixes and access to beta programs. Please contact ISE sales for details on a customized agreement: sales@eiffel.com
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